Subject: lenovo delivered faulty laptop which never got started after receiving it. Paid 100 % advance on their official website.
My Name: Shyanil Patel
My City: Surat
My Complaint Against: Lenovo
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 70,490/–
My Complaint Description:
i had paid 100 percent advance payment Rs.70,490 on the official website thedostore of Lenovo on 01.09.2015. Received laptop on 07.09.2015. it never got started so i had complained via email, customer care no., etc.on 08.09.2015.i have been continuoulsy following up since then. they asked me to get the laptop checked at an authorised service centre of Lenovo. Even they said its Dead on Arrival – motherboard problem and had given Service Report for the same. Requesting lenovo for replacement of this faulty laptop with new one or refund of full payment. i have sent many emails, but no concrete response yet. i had made many phone calls on customer care, but they are transferring the problem from one department to another since last 11 days.
The Invoice No. is 100073703, Service Request number is 8005619598. Service order no.is 7006935649.
Request to please help further to save my heard earned money – for either replacement with a brand new working laptop
or refund of full amount.
5th Floor, S.H.A.M. house, Opp. Science Centre, Citylight, Surat – 395007