Subject: Faulty mobile phone
My Name: abhishek gohil
My City: Surat
My Complaint Against: asus
Complaint Category: Handset Compalints
Claim Amount (Approx.): 10000
My Complaint Description:
I have purchse asus mobile phone on 2nd August 2014. after couple of months problem started like automatic shutdown and vibration was not working, after that i had given my phone to service center and they have rectified it. then after problem continues with display and vibrator was not working again i had given my phone to the customer care and they have replaced phone's mother bord, problem doesnt stops here, then again problem came on last month April-15 with camera and vibration was not working and restated automatically. Then i again visited your service center to repair. They have rectified the problem. I am very surprised that same kind of problem is continued and repeated.
In addition to that i wrote compaint to asus and decribed the same. They have advised me to give my phone again in service center. I gone to the service center and i have came to know that service center was colosed permenanatly from where my phone was repaired earlier, Then i approched another service center to repaire my phone.
I was surprise to know that they have refused to accept my phone when i ask the reason, they replied me that my phone's internal condition is very wrost and they cant accept my phone with this condition.I have RMA form in which clerly mentioned that my phone is in wrost condition. Then i have submitted my mail communication to the service center and then they have accepted and repaired my phone.
Now i am very much tired i have spent my 10,000 rs for the phone and Not satisfied with this phone. I have asked asus to replaced my phone or refund my money but they are not agreed they have offered me 1month warranty extencence.
As my phone was in warrenty period they are entertaining me. I would like to know you that i still facing problem with automatically shutdown. As my phone was repaired so many times i dont have futher trust on this device.
I request you to please look into the matter and do the needful against Asus.