Subject: Frustrated and Livid with Customer Service of Vodafone
My Name: Umesh Uttamchandani
My City: Ahmedabad
My Complaint Against: Vodafone India
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 550
My Complaint Description:
Name: Himanshu U
Mob number: 8469999980
Do you think customer service is making a joke of your customers?
I have been a regular user of Vodafone in India as well as in United Kingdom. However, the behavior of their two customer care executives does make me think twice before continuing with the service.
I called Vodafone's customer care number 198 on 12th September, 2015 @ 11pm (approx) and was connected with an executive named Kaushal. He was so rude on the call and continuously trying to suggest me using different channels to solve my query. The main concern was that my 10000 seconds have been deducted from my account. He guided me on online account without proper guidance. When I insisted on giving me proper instructions, he kept me on hold for 5 minutes and then disconnected the call.
I called back to connect to an executive named Parth. He was the master of rudeness. His tone was much of the founder of Vodafone than a customer care executive. I asked him to lodge a complaint on Mr. Kaushal. Now his answer was a limit, he asked me as to which Kaushal am I talking about. There are so many Kaushals in different Vodafone centres, I cannot lodge the complaint in that manner. You should have full information. Aren't your calls getting recorded? ? HE DENIED LODGING MY COMPLAINT, wherein Vodafone' s website says we welcome your complaints and requests.
Finally being a customer I had to give up, I continued with my query. Now his question is heights here, he asked me when was the last time I did my recharge, what was the amount and what was the validity in that. Because we have so many recharges here, I don't know which one you have opted for. Moving ahead he asked me how many minutes do you think you have not used, I replied stating that approx 10000 seconds. Immediate reply, it would be credited in your account in 24 hours.
I requested for a service request number and the most shocking reply any customer would receive, we don't have any number for that. Talk time would be automatically credited in your account. I kept on insisting for the service number and then finally he selected best solution for himself, he redirected my call to the IVR without informing me.
Might be a long story for Vodafone but I am literally frustrated with this pathetic service from a brand like Vodafone.
Please don't revert with an apology, I would expect the following:
1. Credit of my unused talk time, if not, then prove that I have used entire 600 minutes.
2. An apology call from both these customer care executives with their superior being in conference.
Above are the malpractices being followed by Vodafone.
Awaiting for a positive and prompt response