Subject: Headlamp with Manufacturing Fault ( Air / Fog Leakage)
My Name: Janmejay Patel
My City: Vadodara
My Complaint Against: Maruti Suzuki
Complaint Category: Automobiles
Claim Amount (Approx.): 5000
My Complaint Description:
I purchased Maruti Suzuki – Swift Dezire from Amar Cars – Gorwa, Vadodara.
The Headlight was faulty and lights are very dull due to which Night vision became difficult, on my complaint they had changed one side lamp but the other side was remain same, now after raining one more problem I found with the lights is, RIGHTSIDE – HEADLAMP got vapor after raining, due to which vision is now became too much dull than even it was earlier.
I cmomplained for the same to the Showroom and We as told that at the time of next service we will look into the matter and will resolve it. Now since that commitment till today I had too many reminders verbally and by mail sent to the Showroom but no response is there.
Last week, they taken leak test and even after test results which shows that the LAMP is FAULTY, they said that we do not have authority to replace the LAMP, and they just put the liquid sealant to stop further vapor but due to test more vapor generated in the lamp and it should be dry by heat or suck vapor before sealing it which was not done so not it became much worst / useless than earlier.
Its too much difficult to drive in night with this lamp and cause of ACCIDENT.
Pl help me to get the LAMP REPLACED with NEW ONE.