Subject: Improper Billing
My Name: Gaurav Joshi
My City: Ahmedabad
My Complaint Against: Adani Gas
Complaint Category: Employers/Employees
Claim Amount (Approx.): Rs. 4300
My Complaint Description:
We are leaving on rent in this premises.
On 5th August we got the debit note from Adani Gas for the pending amount of 1 year to be paid together.
1) It is mentioned that meter was not worked from 18th Oct 2013 to 2nd Aug 2014 hence actual gas consumption was not recorded.
2) It is year old issued and it has been highlighted to me after one year where as the meter was already replaced on 1st August 2014.
3) It is clearly mentioned that in the terms and condition that you need to take average consumption of last 3 months gas usage where as this debit note raise after more than 1 year.
Why should I pay for your negligence in billing preparation and process.
It was also happened in past that they have sent us estimated bill and we have paid on time and even without any reason and notice they have asked us to pay security deposits.
I went to Customer care office at Off gurukul road next day of receipt debit note but i could not received the positive response in fact they were forcing me to make the payments, When I asked that why did you send this debit note after 1 year then she does not have any answer, and told me to do necessary legal action if i do not make the payments.
I do not want to make payments because it is their mistake and delayed.
Here I request you to reliable authority to take this on priority and try to bring the solution as well, I am really worried because i do not have any alternate gas arrangement as well and even I am travelling as and when my company ask me to travel.
Request your kind support at the earliest
With Best Regards,