MTS India Complaint – MTS MBLAZE Ultra Wi-fi Complaint – Our Net On MTS Data Card Is Not Working

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Subject: MTS MBLAZE Ultra Wi-fi Complaint – Our Net On MTS Data Card Is Not Working
My Name: Bhavesh Pipaliya
My City: kalol
My Complaint Against: MTS India
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.):
My Complaint Description:
hi..
my name is Bhavesh Pipaliya from kalol, gandhinagar, gujarat. i have purchased MTS WiFi around 3 month later it was working fine till i start facing problem of low speed of around 50KBPS of surfing and 8-10KBPS of downloading.
my MTS number is 9137191923, i have complained to MTS customer care on 18002081955 on 16-AUG-2015 and complain number is AUG/4517. they assure me that problem will be resolved within 20 working hours but today is 20-AUG-2015 and i am still facing same problem.
on 17-AUG-2015 i received a call from MTS technical department fom number+919137091018, she was lady told me to open youtube.com and play a video of min 15 min of length. i did it and than she discunnect call saying "let me check".
on 19-AUG-2015 i had a call from MTS customer care from number +918866096207 he told me that your complain is resolved and closed. and the reason was i have consumed all the data. i told him that i have recently recharsed my data card and i have balance of around 5GB, so he told me to again register a complain.
but now i don't want to complain MTS , i need your help, please..

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One thought on “MTS India Complaint – MTS MBLAZE Ultra Wi-fi Complaint – Our Net On MTS Data Card Is Not Working

  1. Dear Customer,

    You have expressed your concern in the email dated 20/08/15 regarding MTS number 9137191923 about resuming high speed benefits post consuming the data balance of your recent recharge of 699, we would like to inform you that the recharge of 499 is a limited pack that you have recharged over the unlimited pack of Rs. 699 which is valid till 27th Aug-15. Hence, till the time unlimited pack is active you would not be able to get high speed benefit of new recharged pack.

    Further, you would be able to experience the high speed benefit after 27th Aug15 when the validity of unlimited pack expires.

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