Vodafone Complaint – Misleading Customers And Cheating In The Name Of Data Plan

Subject: misleading customers and cheating in the name of Data Plan
My Contact Email ID: [email protected]
My City: Kolkata
My Complaint Against: Vodafone
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 6400
My Complaint Description:
I have been using the number 9836566681 for decades now and I am shocked to face this issue. I have activated a one GB plus 1 gb pack which was supposed to give me 1 + 1 gb at Rs. 750 and the lady when activating it told me it is not going to come more that 750 as 750 is the capping rate. now on 31st of last month i got a text that my usage is 1282.54 MB and vodafone have deactivated my data pack and out going calls as it crossed my credit limit of 5000 and the amount is Rs. 5151 and on 3rd it is Rs. 5576 despite of me stooping all the services on the phone. I called up customer care on 31st and the guy assured that it is only the data charges out of which 1000 mb comes under 1 gb and i will be charged for remaining 282 mb only.and he confirmed that mine is only 1 gb pack which is activated. I was stunned hearing the information and told him to take down a request to convert the number into prepaid. he took the request and then in a couple of days another lady called me and assured me that please wait for the bill and not to convert it to a prepaid and the bill is going to get rectified.And today I got a bill of Rs. 6418.25 this is a case of absolute shame and not acceptable.I have all the texts from them to support my statements and it might be available with Vodafone ans they record our conversations.

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