DTDC SURAT Complaint – Misplacement Of Courier And No Response From DTDC Surat

Subject: Misplacement of Courier and No Response from DTDC Surat
My Name: Nitin Lalchandani
My City: Surat
My Complaint Against: DTDC SURAT
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 3140
My Complaint Description:
I am Nitin Lalchandani from Surat.
We are complaining against DTDC Courier company based in Surat.
Our customer booked one courier from Haldwani, Uttrakhand on 14/07/2015 and its Consignment number is V23606788. AND PLEASE NOTE THE COURIER WAS UNDER THE INSURED COURIER SERVICE.
We were supposed to receive this parcel on 17/07/2015 but we didn't receive and we started following up with the courier company from 18th of July.Firstly, They told us that it had been already delivered and when we asked for the signed & sealed copy as we didn't receive any parcel, they started giving lame excuses like we will provide in evening, our boy will come at 5 o'clock and provide you etc. Now after 6-7 days they are saying that the parcel is misplaced and you will get claim amount from Haldwani DTDC Branch, And when we asked for claim to Haldwani DTDC Office, they refused to give and told it is not the mistake of our Branch so you will get the amount from Surat DTDC Branch only. Now we are helpless from both DTDC Branches and giving calls again and again but getting no response from both the sides about the Claim amount.
We are Continuously Following up DTDC Haldwani Branch on this number- 05946221904 and they told us to talk with MR. Gopesh Ji, Branch Manager of Surat DTDC on this number- +918511177554 But he is not picking our calls so we are in talk with Mr. Mithilesh On this number- 07874383422.
We really need that Claim amount for refunding it to our customer because we feel that there is no mistake of ours nor our customer in this whole case.
We request you to please look into the matter and do needful and solve the matter as soon as possible.
Thank you,
Nitin Lalchandani

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