99 Online Sale Complaint – Mobile Not Received

Subject: mobile not received
My Name: zuber shaikh
My City: mumbai
My Complaint Against: 99 online sale
Complaint Category: Others
Claim Amount (Approx.): 12097
My Complaint Description:
On 22 nd january there was a sale offer on 99onlinesale.com it was about samsung j5 in 5999 I ordered it with 2 quantity and i was ready for payment and i suddenly close the web page after a second a mail come that order is failed and i again reorder it and did the payment of 12097 and it sucess and after that no confrimation mail come and no message of that order.
when i login in my 99online account it show that you had not perform any order till yet.
Then next day i tried to contact it on the number which given on site but it was not answering and then i called regularly but sometimes it show unavailable,busy and not answering.
One day on phone it answer and said me dont worry your order will come by 28th jan and i ask her for any reference and confrimation mail it said i will forward it on your mail and disconnect the call and till now no mail come and we are trying to call but same issue as before.
99 online sale Contact
Ground Floor,The Capital Building, G Block, Bandra – Kurla Complex,Mumbai 400050
My name and Mobile No: Mohd Zuber Shaikh 9320229960
1/8/12 c, Seva Nagar,R.a.k.Road ,Wadala, Mumbai 400031
In My bank account Money decteted (in attactment)
Please help me to claim the refund on 12097.

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