Tikona Digital Networks Complaint – Poor Network,connectivity Problem,speed Problem

Subject: Poor network,connectivity problem,speed problem
My Name: Sounak Midya
My Complaint Against: Tikona Digital Networks
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 2400
My Complaint Description:
I am using tikona broadband from early 2015 my customer id-1112460144 . Since September i am having either connectivity problem or speed problem whenever i lodge a complain they say that your complain will be taken care within 24 hrs or 48 hrs .
but repeatedly the same problem crops up and i does not recieve a proper solution , When i ask them for compensation they always says that if i have dissconection for whole day then only provide beaver . But the problem i am facing is not my fault its theirs so why i will not recieve any compensation . And by rule they are cheating us by bypassing court rule . they does not even what is customer sevice . As in customer service they have to provide proper service otherwise pay compensation . I have a 2mbps plan but from september i am having problem after repeted complain they are not providing any slution .
Tikona Service is so bad. They are not cooperating the customer. Please look after the problem.

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3 thoughts on “Tikona Digital Networks Complaint – Poor Network,connectivity Problem,speed Problem

  1. Dear Saunak,

    Greetings from Tikona.

    Please be assured that your concern listed Dec 14, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

    • for how many days you will carry on like this….i am frustrated with your service . i called your technical care again and as the days are passing different caller is takin the call and asking for one more day . you are plainly cheating either you pay me back or otherwise i have to take different action.

  2. Dear Mr. Midya,

    Greetings from Tikona.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    Also, we request you to refer the link below for ways to optimize the speed:


    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Tikona Care

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