Idea Complaint – Overcharged Fake Bill

Subject: Overcharged Fake Bill
My Name: Shweta
My City: Mumbai
My Complaint Against: Idea
Complaint Category: Idea Complaints
Claim Amount (Approx.): 4500
My Complaint Description:
Dear Sir,
I am using Idea since last one year. My Average Bill was of 1500Rs. to 1800Rs. I have the plan of 999. In January All of a sudden internet was stopped. I had requested for the reason but the customer care person said that its closed by company. Than after few days I got a call that there is unbilled amout of 4000Rs. I was shocked and asked how it came. The Customer care officer told that it came to know once bill is generated. The internet was closed for the entire tenure. Later on I got the bill of 6500Rs. Which is again a shock to me. Than I had visited Idea showroom as the majority bills were loaded in internet. I had never used such kind of internet in past and not in January. I really don't know how its possible and they are also not agreed. I requested to close the connection by taking the actual billing amount which also company is not agreed and asking for discount up to 2500Rs. by their Officers and they still saying that internet usage is high where as I showed the mobile to their customer care offices and they checked and no internet is showing.
Pls. Support to settle down the over charged bill. I want to stay with idea but if such kind of claims were charged than pls. support to close the account. They can check the calls I had made. I have bills of my past usage.

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2 thoughts on “Idea Complaint – Overcharged Fake Bill

  1. Dear Customer,

    We regret the trouble with your Idea mobile bill. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

    Thanks & Regards,
    Customer Care, Idea Cellular

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