Subject: Internet not working properly and providing no service even though complained 3 times
My Name: Daxesh Patel
My City: Surat
My Complaint Against: Hathway Broadband Surat
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 15000
My Complaint Description:
We brought Hathway broadband internet plan around 2-3 months ago.
It is Rs. 7499/- for 1 year.
They promised us that they will provide good service and their service guy will come in 24 hours after registering complaint. Their salesman Aditbhai too promised us that we will not have to worry at all and he will take care of any problem we face.
But after buying their plan, we faced many problem of internet not working properly.
So we complained for the same to their customer care (3 times). But their service guy never come. We called their salesman by whom we brought the plan. And he told me that its not his responsibility.
Today, again, the internet is not working. And we are tired of dealing with this company.
So please help us to get the refund money along with the our time wasted because of all these problems. So that they will take care of their other customers. And consider their 'GRAHAK SURAKSHA' seriously.
Thanks and Regards,