Tikona Digital Network Complaint – Tikona Not Providing Serive Nor Disconnecting My Internet Account

Subject: Tikona not providing Serive nor Disconnecting my Internet Account
My Name: Kartik Kachhadiya
My City: Surat
My Complaint Against: Tikona Digital Network
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): ₹ 6300
My Complaint Description:
I am from Surat. I am using Internet from Tikona Digital Network. I have a network problem from 26th October, 2015. I complained about the problem in customer care on that day. Since that day, they are not assigning any technician to solve my problem. I am a student and I need internet for my online exams preparations daily 5-6 hours. I have to go for a cyber cafe for that every day. Even when I am calling every day from 29th October 2015, they are just telling me that the technician will be assigned today and he will visit till evening. But yet, they didn't assign. I asked them to cancel my account and to return my money according to usage, but they are not even replying on that. So I can't even buy a new internet service from other provider due to my money are in their hand. I am totally got stuck. Please help me to get my problem solved. Hope for the Justice.

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6 thoughts on “Tikona Digital Network Complaint – Tikona Not Providing Serive Nor Disconnecting My Internet Account

  1. Dear Kartik,

    Greetings from Tikona.

    Please be assured that your concern listed Nov 09, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

  2. Dear Mr. Kachhadiya,

    Greetings from Tikona.

    With regards to your concern, we confirm that your disconnection request is in process.

    Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Tikona care

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