Subject: deduct payment totaly one time from account, purchase EMI basis not refund balance till date
My Name: JANADAN DAS
My City: delhi
My Complaint Against: sbi cradit card
Complaint Category: Banks Complaints
Claim Amount (Approx.):
My Complaint Description:
I Jandan das SBI card holder card no 4726426894223595. I was Purchase goods through this card last purchase was EMI payment VU FHD TV on 09th Nov'15. I have not receive any msg from SBI Care for billing payment of Rs. 19,848.84/- till date But 1th Dec 15 Deducted from my Account at auto debit. Rs 19848.84/ total purchase including TV Rs 14,490/- payment EMI basis 6 installment with 14% interest. I contract payable No 18601801290 customer care on 1st Dec 15 they told deduct money from your account but not received after 3-4 days we will received payment and refund money after EMI calculation.
To day I talk with customer care they told EMI cancelled and give reply later so EMI cancelled I not paid interest Rs. 670/- (appx). I complain to customer care they told complain No.14060666603 dtd 7th Dec.but reply given after 14th Dec .
also they told Rs.500/- fine for extra purchase of limit (20,000/-). they not given any massage or any information to me. nor E-mail neither sms or any bill send to soft copy or hard copy. so what I can give fine to SBI.
I hope u solve my problem and understood what am I told you.