My Name: Soni Arpit Mukeshkumar
My City: d/31 Goverdanpark soc, opp amar complex,near chankya puri, new sama road VADODARA
My Complaint Against: XOLO
Complaint Category: Mobile Companies
Claim Amount (Approx.): 14000Appxi.
My Complaint Description:
Respected sir, My contact no 9925324355
On 1st January 2016 in my house serious Blast observed in my xolo 1010i mobile.immediately I the Arpit SONI contact to xolo customer care.company Representative told me pl contact to your nearest xolo service centre and verify your damage blast mobile.I visited xolo sevice centre alkapuri Vadodara.xolo service centre give me demage mobile certificate and service centre sent back my blast mobile he not required same Mobile.As per Requirement of xolo care representative I submitted 14 hrs on DTD 01/01/16 same letter and five to six photographs of blast mobile in my house.immediately xolo comp.representative told me your blast mobile submitted or not I informed to comp representative xolo service centre not required blast mobile.since last five days I sent 5 to 6 email and personally 7 to 8 times contact on phone but till today no positive reply from xolo and not a mobile replacement frequently told me your request is in process.kindly request do needful at the earliest.

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One thought on “XOLO Complaint – BLAST IN XOLO Q1010I MOBILE

  1. Dear Mr. Arpit,

    Greetings of the Day!

    Thank you for making us aware with your concern.

    This is in reference to your complaint dated 05.01.2016 regarding XOLO Smartphone Q1010i; as discussed with your mom on avail number 9925324355 she confirmed that will arrange call back from your side by today; we assure you of satisfactory resolution and keen to resolve your concern at the earliest; however, we will require your Invoice scan copy , photographs of blast handset along with an alternate contact number, so that we can contact you direct to resolve it effectively.

    For any further query or feedback, please contact us at [email protected]

    Warm Regards,

    Sandeep Dey
    XOLO Care

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