Subject: TATA SKY using refurbished Set Up box and charged @Rs. 520/- for that.
My Name: JAYESH PATAHK
My City: vapi (GUJARAT)
My Complaint Against: TATA SKY
Complaint Category: Service Providers
Claim Amount (Approx.):
My Complaint Description:
TATA SKY had replaced refurbished set up box earlier which was already defective piece and since last 10 days we are not watching any programe through TATA KKY. I have lodge complaint to Customer Service Team and they had advised to replace the set up box again and charged @Rs. 520.00, I had demanded brand new set up box and why i will pay against refurbished set up box ? Customer Service Team replied that we are using refurbished set up box every where with only one month warranty. I will demanded to replaced existing refurbished set up box with brand new set up box with minimum charges.
I would like to inform you that TATA SKY had replaced / upgraded the set up box with refurbished set up box earlier with service charges @Rs. 170/-
Kindly look in to this and help me to come out this issue.
Thank you & Regards,