Tikona Surat Complaint – Tikona – Poor Speed, Worse Service Support, No Response For The Compliants

Subject: Tikona – poor speed, worse service support, no response for the compliants
My Name: Panchhi
My Contact Email ID: [email protected]
My City: Surat
My Complaint Against: Tikona surat
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 15000
My Complaint Description:
I have logged complaint "N" number of times, but since 4 months they are not solving the issue.
Connectivity is very bad and speed is so slow that I am not able to open my gmail page
also forget about doing video calls.
I have told the customer care to send someone and solve the issue but they
don't send any one and in fact he was saying we will try to solve the issue from
our end first and then we will send someone if needed.
This is happening since last 4 months There is no response from customer care.
I complained many times but they didn't resolved my problem.
worst customer care, worst service engineer. I called many times but they
didn't attend my call. I bought 4mbps plan but its working like as 256 kbps speed only.
I try to change plan but customer never attend my call.
very very worst network speed, worst response.
Everytime, answer is we will resolve this issue within 2 hours that's it,
can you understand the business needs please ? we can understand it may
happens sometime but there should be some limit man….. I made at least 50 complaints by calling customer care and 0-70 emails in 2 months for technical problems.
my id: 1112734363

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2 thoughts on “Tikona Surat Complaint – Tikona – Poor Speed, Worse Service Support, No Response For The Compliants

  1. Dear Panchhi,

    Greetings from Tikona.

    Please be assured that your concern listed Jun 13, 2015 has been noted and our team is working on addressing the same.

    Tikona Care

  2. Dear Mr. Goyani,

    Greetings from Tikona.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    Also, we request you to refer the link below for ways to optimize the speed:

    For any further issues/queries, please contact us on our toll free number 1-800 209 4276 or you can reach us at forum.tikona.in

    Tikona Care

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