Airtel Broadband Service Complaint – Termination Of My Broadband Connection

Subject: Termination of my Broadband connection
My Name: Vivek P Gohel
My City: Ahmedabad
My Complaint Against: Airtel broadband service
Complaint Category: Airtel Complaints
Claim Amount (Approx.): 4100
My Complaint Description:
Dear Sir,

I had obtained a broadband connection for my office in September-2015 for which a salesman from Airtel visited my office and explained me the plan of the Airtel broadband. from which I selected a plan of 599/- per month with 5 GB of 3G data usage per month. The salesman told me that if I pay for 6 months, I will get an extra month as a bonus and connection charges will be levied. He gave me a Customer Enrolment Form (CEF) in which this all things were mentioned. I gave him a cheque of 4100/- Rs. (3594/- as base cost plus 14% service tax 503.16 = 4097.16/- Rs.). My broadband connection started on very next day.
Now after three and half month of my services are stopped without any intimation or clarification and asking me for a payment of amount 1245/-. For which I don't agree as such it is clearly mention in CEF that I have paid for 6 months + 1 month bonus, and my connection charges were levied. I would like your suggestion for the same, on what shall I do further?

Thank you and Regards,
Vivek Gohel

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One thought on “Airtel Broadband Service Complaint – Termination Of My Broadband Connection

  1. Dear Mr. Gohel,
    This is with reference to your post dated 13 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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