Airtel Broadband Service Complaint – Termination Of My Broadband Connection

Subject: Termination of my Broadband connection
My Name: Vivek P Gohel
My City: Ahmedabad
My Complaint Against: Airtel broadband service
Complaint Category: Airtel Complaints
Claim Amount (Approx.): 4100
My Complaint Description:
Dear Sir,

I had obtained a broadband connection for my office in September-2015 for which a salesman from Airtel visited my office and explained me the plan of the Airtel broadband. from which I selected a plan of 599/- per month with 5 GB of 3G data usage per month. The salesman told me that if I pay for 6 months, I will get an extra month as a bonus and connection charges will be levied. He gave me a Customer Enrolment Form (CEF) in which this all things were mentioned. I gave him a cheque of 4100/- Rs. (3594/- as base cost plus 14% service tax 503.16 = 4097.16/- Rs.). My broadband connection started on very next day.
Now after three and half month of my services are stopped without any intimation or clarification and asking me for a payment of amount 1245/-. For which I don't agree as such it is clearly mention in CEF that I have paid for 6 months + 1 month bonus, and my connection charges were levied. I would like your suggestion for the same, on what shall I do further?

Thank you and Regards,
Vivek Gohel

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One thought on “Airtel Broadband Service Complaint – Termination Of My Broadband Connection

  1. Dear Mr. Gohel,
    This is with reference to your complaint dated 13 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at [email protected]
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

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