Subject: warranty avoided because of mobile update
My Name: Hussen Khan
My City: chikhli
My Complaint Against: samsung care
Complaint Category: Mobile Companies
Claim Amount (Approx.): 49000
My Complaint Description:
I am highly dissatisfy with your service centre located in Chikhli Gujarat
Buying Samsung mobile is excitement for young youth like me by paying huge amount…..
I have purchased
Samsung Galaxy Note 4
As Samsung believe in customer satisfaction by providing update on regular basis I tried to update my software through OFFICIAL SAMSUNG SMART SWITCH but Error occurred and suddenly my mobile started to auto restart continuously.
When I went to Samsung Service centre placed in Chikhli Gujarat 396521,they refused to look into my matter of concern by saying my mobile is showing error KNOX WARRANTY VOID:0X1 (1) they couldn''t repair my mobile because i tried to update my mobile.
As I am Samsung fan boy and purchase Samsung mobile regularly,AND NEVER FACED SUCH PROBLEM,but looking after this incident,I have to think twice before buying.
Mobile worth 49000 but after sales service ZERO
I request you to refund my money looking after your After sale service….
Kindly look into my matter and update me for the same asap.
Chikhli District Navsari