Subject: Airtel — broadband connection frequent disconnection/router range not addressed
My Name: Ravi
My City: Bangalore
My State: Karnataka
My Complaint Against: Airtel
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.):
My Complaint Description:
Got the airtel broadband connection on 1st Aug 2017.
The technician came and installed the router which comes with connection.
Problems reported to Airtel:
1. Router range is not reachable from other rooms in apartment
2. Frequent disconnection happening ( atleast 3-4 times a day)
3. After 10-12 calls to customer care, finally this was registered as a complain after 3 weeks.
As a solution, I asked technician to install the router in some other place than putting it in the corner.… Continue reading