RUSTORANGE Complaint – Prepaid Orders Being Delivered As Cash On Delivery

Subject: Prepaid orders being delivered as Cash on delivery
My Name: Prabha Krishnan
My City: Chennai
My State: Tamil Nadu
My Complaint Against: RUSTORANGE
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 8000
My Complaint Description:
Hello All,
I am writing this complaint against RUSTORANGE to let everyone know how bad the consumer/customer service of this company is. My sister had ordered for many items (about 8 for around 10k) a month ago and we only got delivered 2 of them after close to 15 days – all these were prepaid.
After a week we got 2 more with the delivery instructions as "Cash on delivery" by Fedex.We refused to collect the parcel and called back Fedex to prove these have been prepaid, they said they only work on shipper instructions and would return the parcel to the company.

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RustOrange Complaint – No Response

Subject: No response
My Name: Shikha upadhaya
My City: GURGAON
My State: Haryana
My Complaint Against: RustOrange
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 1200
My Complaint Description:
There is no customer service… I had ordered 2 kurtas n since it was size issue I requested for exchange they replied we dont exchange we would return the amount via store credits… items were picked from my door n til date it's been 2 months I haven't got store credits
Absolute no reply on numerous emails sent to them.. No contact number given where to call no email id where we can escalate

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Rustorange Complaint – Refund Of Money

Subject: Refund of money
My Name: Anamika Choudhary
My City: Kolkata
My State: West Bengal
My Complaint Against: Rustorange
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 699
My Complaint Description:
I bought a kurta from rustorange and its fabric quality was not good that's why I returned that.Afterthat I wrote many mails to them and he didn't respond. They don't give any phone no. so that anyone contact to them.Either they return my money or send me another dress.

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Rustorange Complaint – No Response To Pick Up Return Order

Subject: No response to pick up return order
My Name: Kevin Rebello
My City: Mumbai
My State: Maharashtra
My Complaint Against: Rustorange
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 750
My Complaint Description:
Got the parcel on 9th September 2018 requested for the return on 11th september2018 .from so many days no response to pick up return order

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RustOrange Complaint – Order Not Received

Subject: Order not received
My Name: Shailaja Rao
My City: Gurgaon
My State: Haryana
My Complaint Against: RustOrange
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 1049
My Complaint Description:
I have not received my order and it has been over 18 days since I placed my order. I have sent multiple emails on [email protected] but have not received anything other than their automated response. Neither am I able to track my order, nor am I able to find a legitimate contact number of the company. I believe this is a fake website and I want my money back. Apparently I am not the only one with similar complains and hence this website should be reported and all transactions must be refunded.

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