DELL And COMPUINDIA Complaint – FRAUD: NON WORKING LAPTOP DELIVERED

Subject: FRAUD: NON WORKING LAPTOP DELIVERED
My Name: Alpesh Patel
My City: Roorkee, Uttarakhand
My Complaint Against: DELL and COMPUINDIA
Complaint Category: Others
Claim Amount (Approx.): 55589
My Complaint Description:
I have purchased "Inspiron 15 5558" laptop from the DELL: "www.dell.co.in" and paid the cost of Rs. 55589/- (Rs. 53590/- for laptop and Rs. 1999/- for 2 years extra accidental damage protection) in advanced on 22/08/2015. I got delivery through "Ecom Express" courier on 28/08/2015 at near about 03:00 pm, but as I opened the box and start my laptop I found it is not working properly and its screen is half not visible diagonally and not functioning totally. After that immediately I have informed to the compuindia (channel partner of DELL who take care about order and delivery) through email and call many times. I have also captured screen shots of different angle and send them as per their requirement to understand the issue. After that I am communicating every day but from their side they are not giving me solution and wasting my time. As I am a research scholar at Indian Institute of Technology-Roorkee, such issue wasted my time lot and give me depression. So now I am thinking to go for legal action and put a mental harassment case on DELL and COMPUINDIA through court case. But at this stage I must say that DELL and COMPUINDIA having extremely poor service and they are cheating customer. I advice everyone that think thousand time before buying DELL laptop.

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