Complaint – Not Refundin Money And Continuously Keep Giving Wrong Promisses.

Subject: Not refundin money and continuously keep giving wrong promisses.
My Name: mayuri desai
My Complaint Against:
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): 1600
My Complaint Description:
I ordered a designer salwar suit online from but when i received it i did not find it proper, so on the same day i informed craftsvilla through mail about the same with full descreption and they reply me to send it back and also gave me the detail how and what to do. I did the same as directed in their mail , I returned the product befor their given time limit and again mail them with all the information about the couriour and my a/c details as they mentioned in their second mail and on the same day i receved third mail from them informing that i will get my money credited in my a/c whithin 10 days but i didn't. Then after 10-12 day i again mail them requesting to refund me as their given time limit was over. Then again l got reply same day from them informing that they will refund me in 3-4 days and again the same situation l didn't got my money even after 3-4 days also and it was so frustating for me, how can a wellknown site be so irresponsible and fake this way! Any way, I mail them again after completing 3/4 days in strict words and ask to refund me as soon as possible and i got reply on the same day that they are going to refund me on urgent basis and also going to inform me once the refund is done. And again today 3/4 days passed but still didn't got any money or information from craftsvilla and finally with lot of frustation I desided not to mail them and contact to 'grahaksuraksha'.

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