Croma Complaint – Service Not Provided And Charged Extra For Extended Warranty

Subject: Service not provided and charged extra for extended warranty
My Name: Hardik Bhavsar
My City: Ahmedabad
My Complaint Against: Croma
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 2000
My Complaint Description:
Dear All,

I am having window Air Condition of Croma company. I have taken extended warranty during purchase of Air Conditioning in Feb 2013. So it says 2 years + 2 years = 4 years of warranty period of the product. But when it came to service part, after registering complaints many times engineers visited only once and provided service part. Day before yesterday i.e. on 24th September 2016 I registered complaint that AC is not working with comp no. SR26091600433. Today I got text saying your request has been resolved. Against which no one has visited to even check the Ac. What an example of pathetic services. Will suggest never to anyone for buying product of the company. Also will look forward to get refund for the services which was never provided and has charged around Rs 2800. If not received will also will file a case, as it is not matter of money. But it always matters for the services which company charges.

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