Customer Care Complaint – Harassed Bu Customer Care & Service Center

Subject: Harassed bu customer care & service center
My Name: anil tantuway
My City: Indore
My Complaint Against: Customer care
Complaint Category: Videocon Complaints
Claim Amount (Approx.): 3000
My Complaint Description:
Dear Sir,

I am going to Vediocon Mobile service center since last 20 days, because i am purchase a vediocon mobile through, very first day hang problem in so i am going to service center for this they take one month for this rearing.

i am going to service center the Representative say your last request is not lock so can not accept your mobile and customer care say go to service center and call us i am going 5 times & representative and customer care talk say call me next day, still i am calling customer care they asked for go to service center they are give same reply go to service center and call customer care.

today the warantee period of accessories is over so i want to complaint against vediocon mobile.

I am also sent so may emails but their is only one or tow reply.

Please find enclosed herewith the emails sent by me or reply by customer care.

Dear Sir/Mam,

I have a Vedeiocon Zest Light mobile phone, since very first day i am safariing after purchasing this mobile from flipkart.
1 time i am giving to your service cent for problem is mobile hang in every 1 or 2 minits, so you are taken in repairing of this problem 1 month.

and this time mobile bettry is not working only 15 minits without using this phone so i am going to your service center placed in indore
Excel Compuzone
Address: Lg-10, Akash-Deep Complex, Sapna Sangeeta Road
Pincode: 452004
Contact Person: Ashwani Tiwari
Phone No.: 9893025938

Excel Compuzone is saying that your last complaint is not closed so we can not take your request, so solve this problem is the guarantee period is over i am not responsible for this.

Anil Tantuway

Reply received from customer care – Greetings Mr. Tantuway,
Thank you for taking the time to write us.
We regret for the inconvenience caused to you and assure you of redress to your satisfaction.
We have noted down your details & would definitely work upon the same on priority.
We are forwarding your email to one of our concerned department for their perusal.
For any further assistance, please feel free to contact our Helpdesk at 33660000 (prefix STD code of your State Capital or 0124) between 9:00AM – 6:00PM or write to us on [email protected]

Assuring you of our best services at all times.

With Regards,
Videocon Support Team

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