Subject: 2 Years Extended Warranty Declined
My Name: Shashin Gajjar
My City: Ahmedabad
My State: Gujarat
My Complaint Against: Dell India
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 56000
My Complaint Description:
I have purchased dell Inspiron 5370 on 30.03.2018 thru dell authorised store. There is a scheme mentioned on dell website that shows 2 years additional warrantee for products purchased upto 22nd April 2018. I was denied the 2 years additional warrantee by the dealer and from next day i.e 31.03.2018 i have been communicating with the dell people for the 2 year extended warrantee [email protected] Rs. 999/-. The people who all were in communication with me did not let me know that i need to register this product @ so and so website under this offer. Yesteday i.e 12.04.2018, while browsing thru websites i found that i need to register my product. There it was a clause that registration needs to be completed within 7 days of purchase. No body told me nor educated me to register and now they have declined my registration for additional 2 years warrantee @ Rs. 999.
Please help me out to get this 2 years of additional warrantee. Product cost as per invoice is Rs. 56,000/- which is not a small amount. I can provide all email communications made by me as a proof to the point that no -one from dell asked me to register. Now they say that the offer shall not be provided to me.