DENA BANK – SAYAJIGUNJ BRANCH – VADODARA – GUJARAT Complaint – REVERSAL OF PROCESSING FEES OF RS. 29331/- CHARGED WRONGLY CHAR GED IMMEDIATELY. REF : MORTGAGE LOAN A/C NO: 011551024245 – SAYAJIGUNJ BRANCH – VADODARA

Subject: REVERSAL OF PROCESSING FEES OF RS. 29331/- CHARGED WRONGLY CHARGED IMMEDIATELY. REF : MORTGAGE LOAN A/C NO: 011551024245 – SAYAJIGUNJ BRANCH – VADODARA
My Name: RAMESH PATEL
My City: vadodara
My Complaint Against: DENA BANK – SAYAJIGUNJ BRANCH – VADODARA – GUJARAT
Complaint Category: Banks Complaints
Claim Amount (Approx.): 29331
My Complaint Description:
THE CHAIRMAN
DENA BANK

SUB: REVERSAL OF PROCESSING FEES OF RS. 29331/- CHARGED WRONGLY CHARGED IMMEDIATELY.
REF : MORTGAGE LOAN A/C NO: 011551024245 – SAYAJIGUNJ BRANCH – VADODARA

DEAR SIR,
WITH REFERENCE THE CAPTIONED SUBJECT I AVAILED THE MORTGAGE OF RS. 15 LACS WHICH HAS BEEN THE LIMIT INCREASED FROM RS. 12 LACS TO 15 LACS. AND YOUR BANK HAS CHARGED RS. 29331/- AS PROCESSING FEES ON FULL AMOUNT. WHERE AS IT IS TO BE CHARGED ON INCREASED LIMIT OF RS. 3/- LACS ONLY. THIS HAS BEEN INSTRUCTED AND AUDITED BY INTERNAL AUDITOR M/S B. T. GANDHI & CO. WHO IS INSPECTING AND AUDITING THE OPERATIONS OF THE BRANCH AS PER THE RULES FRAMED BY THE BANK. THE INTERNAL AUDITOR ARE APPOINTED NOT ONLY FOR AUDITING THE OPERATIONS OF THE BRANCH AS PER THE RULES BUT THEY HAVE TO AUDIT AND ANALYSES THE RULES ARE FRAMED AS PER THE RBI GUIDELINE OR NOT. IT IS VERY MUCH CLEAR THAT THE PROCESSING SHOULD BE CHARGED ONLY ON INCREASED AND ENHANCED LIMIT. THEY HAVE TO INSPECT THE OPERATIONS ARE NOT BADLY EFFECTED TO SMALL CUSTOMERS OF THE BANK. IT HAS BEEN PROVED THAT THE BANK IS APPOINTING THE INTERNAL AUDITOR FOR THE BENEFIT OF THE BANK AND CHEATING AND MAKING FOOLISH TO SMALL CUSTOMERS.
SO THAT LOOKING THE OPERATIONS AND INSPECTIONS OF INTERNAL AUDIT – THE BANK IS SPENDING THE EXPS FOR AUDITORS TO JUSTIFY AND AUTHENTIC THE OPERATIONS ARE OF THE BRANCH ARE MADE LEGALLY TO MAKE THE FOOLISH THE SMALL CUSTOMERS.
PLEASE LOOK IN TO THE MATTER AND REVERSE THE ENTIRE CHARGES WRONGLY RECOVERED IMMEDIATELY.
THANKS
THE SMALL CUSTOMER OF THE GREAT PROFESSIONAL BANKERS OF MAKING FOOLISH TO THE CUSTOMERS.
YOURS FAITHFULLY

RAMESH PATEL
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