Subject: NO REPLACEMENT DONE OF MY PRODUCT TILL DATE
My Name: JUNED M. LALIWALA
My City: AHMEDABAD
My Complaint Against: DIRECT SHOP TV
Complaint Category: Advertising Media
Claim Amount (Approx.): 2590
My Complaint Description:
On 23-Jan-2016, I have bought one Mobile from Shop Direct TV. The Product was delivered after a week.
When the product was delivered there was a problem in the mobile, so I called the customer care for it. They told me to move to the main customer care office of the mobile's company.
In the office, I was given a DOA Certificate, and that certificate I have to forward to Shop Direct TV.
On 2-Feb-2016 I have mailed a certificate to them. On the same day I received the confirmation mail that your procedure will be completed within 7 to 15 days..
on 18-Feb-2016, I have again mailed them regarding it and also made a call to them but they were saying the same things that we will forward your complains, we will deliver your product within 15 days.
Today on 22-feb-2016, I am making an application to file a complain against such a company.
My Contact No: 07600317187