Subject: Stolen Goods from courier
My Name: Eesha Zaveri
My City: Vadodara
My Complaint Against: DTDC courier service
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 15000
My Complaint Description:
This is regarding courier A35053624 sent by me on 16th May 2016 to Genesis, Bangalore.
The courier reached the client hampered. (PFA images)
My courier had 80 pieces of costumer jewelry out of which 13 items amounting to Rs. 15000 were stolen and 2 pieces were damaged. The client sent me images of the courier box which had green tape on it. I had not put any green tape while packing so it is very clear that someone from DTDC has opened it and stolen the jewelry.
This is the third case of my jewelry been stolen in the last two months.
The first time it was two earrings, the second time it was 8 earrings and 2 necklaces and this time its 13 pieces.
Have made complaints to DTDC the first two times as well, no reply was received.
If needed I can forward you emails from all 3 clients as proof.
I have repeatedly complained and never got any satisfactory solution.
I am a regular customer of DTDC since the last three years giving regular couriers and this is very disappointing.
I hope I will get a reasonable explanation and refund for my loss back as soon as possible. If not I will be filing a criminal complaint against DTDC for hampered courier and stolen goods THREE times.