Ebay Complaint – Refund Request Rejected

Subject: Refund request rejected
My Name: Jayant Sakharam Navle
My City: Mumbai
My Complaint Against: Ebay
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 30000
My Complaint Description:
Hello,

I bought "Auxus STUNNER – VIRTUAL REALITY SMARTPHONE – REMOTE FUNCTION – 3GB RAM – 8 CORE" from Ebay on
4 February 2016.

www.ebay.in/itm/Auxus-STUNNER-VIRTUAL-REALITY-SMARTPHONE-REMOTE-FUNCTION-3GB-RAM-8-
CORE-/331757767290?

360 degree viewing experience, impressive movie experience and all nonsense.

I thought to proceed with buying product assuming the product has Ebay protection and even if I do not
like the product or if it is not the way it is shown on Ebay I will get the refund of my money.

The product got delivered but when I check the VR headset and watch it was nonsense. Not matching with
how it is described on Ebay. I raised a refund request on Ebay and few days later I got a call from
Ebay stating the product is covered under Manufacturing warranty and hence Ebay will not refund the
money.

The guy was not at all listening to me. That day I was travelling from office to home and was busy.

Next day I call Ebay helpline and explain the matter. The customer support guy said that I will raise
your issue and send a request to open the claim.

Its almost a month the phone and accessories lying at my place and I am feeling cheated by Ebay. I
would really appreciate if you could look into this. I just want my refund.

My details are as follows:
Jayant Sakharam Navle
Mobile number: 9004 096 798
Paisa pay ID:
41822094022
41820148112

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