Ebay Complaint – Refund Request Rejected

Subject: Refund request rejected
My Name: Jayant Sakharam Navle
My City: Mumbai
My Complaint Against: Ebay
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 30000
My Complaint Description:
Hello,

I bought "Auxus STUNNER – VIRTUAL REALITY SMARTPHONE – REMOTE FUNCTION – 3GB RAM – 8 CORE" from Ebay on
4 February 2016.

www.ebay.in/itm/Auxus-STUNNER-VIRTUAL-REALITY-SMARTPHONE-REMOTE-FUNCTION-3GB-RAM-8-
CORE-/331757767290?

360 degree viewing experience, impressive movie experience and all nonsense.

I thought to proceed with buying product assuming the product has Ebay protection and even if I do not
like the product or if it is not the way it is shown on Ebay I will get the refund of my money.

The product got delivered but when I check the VR headset and watch it was nonsense. Not matching with
how it is described on Ebay. I raised a refund request on Ebay and few days later I got a call from
Ebay stating the product is covered under Manufacturing warranty and hence Ebay will not refund the
money.

The guy was not at all listening to me. That day I was travelling from office to home and was busy.

Next day I call Ebay helpline and explain the matter. The customer support guy said that I will raise
your issue and send a request to open the claim.

Its almost a month the phone and accessories lying at my place and I am feeling cheated by Ebay. I
would really appreciate if you could look into this. I just want my refund.

My details are as follows:
Jayant Sakharam Navle
Mobile number: 9004 096 798
Paisa pay ID:
41822094022
41820148112

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One thought on “Ebay Complaint – Refund Request Rejected

  1. Dear Jayant,

    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected]

    Thanks & Regards,
    Team Ebay

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