Ebay.in Complaint – Refund Not Received And It’s Been 10 Months

Subject: Refund not received and it's been 10 months
My Name: Vatsal Lad
My City: Valsad
My State: Gujarat
My Complaint Against: ebay.in
Complaint Category: Online Shopping
Claim Amount (Approx.): 799
My Complaint Description:
I am struggling to process my refund via Ebay, I had purchase spinmop on 21-january-2017 which I received defrent item instead of which i ordered and had returned back to the seller and had a word with seller he said that they are ready to refund the amount but through ebay and I need to open a case. I had opened a case in EBAY case reference number is 2652130, complaint which I have called 50 to 70 times to the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and the refund will be processed in 24 to 48 hours and will be received you in next 10 to 15 days.

The total is two amount,one is product amount which is 799 and second is reship amount which is 240. I received 240 rupees after 7 months of purchasing date but they didn't sent purchase amount.

I am highly dissatisfied with the EBAY customer service and same was not expected by EBAY that such a big company and the processes are so weak that it been 9 months so please help me.

I was also escalate this issue once & this is second time,if this time issue not resolved.

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