Subject: Repair order is more than agreed
My Name: Saurabh Dipak Thakore
My City: Surat
My Complaint Against: Empire Cars Pvt. Ltd.
Complaint Category: Automobiles
Claim Amount (Approx.): 92000.00
My Complaint Description:
I had given my Chevrolet Spark Car (Black Colour) for General Service to surat – dumas road based empire cars pvt. ltd. on 17th February. I communicated to them as I want to do general service like engine oil, break oil, wheel alignment-balancing etc with my car & one complaint which is over heating. The customer service representative examined the car & he suggested me the quotation around 5,500-6000.00 Rs. for complete service.
After 2 days he called us & said sir your car's engine has to be replaced & the costing is 92,000.00 Rs. but we will give you discounted price which is 65,000.00 Rs.. I said no to him & further I said that I'm not capable of affording this much amount so please don't do anything. After hearing this he said he had already spent 25,000.00 Rs. & I must have to pay it. Surprisingly I said its not ok. I'm very poor man & doing simple job, I seriously can't afford it, Then I visited the company personally & humbly request them to take all their parts & make bill as agreed earlier. But after 3 days he called me again & said sir after everything you have to pay atleast 11,200.00 Rs. then only we can give you the car. Service advisor name is mr. devang of empire cars pvt limited – based at dumas road surat.
Dear sir, Please guide me what I can do in this regard.