Subject: Non attendance of service request
My Name: Shankarlal C.
My Contact No.: 9869512406
My City: Mumbai
My Complaint Against: Eureka Forbes
Eureka Forbes’s Contact Details: [email protected]
Complaint Category: Service Providers
My Complaint Description:
Need your help for the following case. I am a user of Eureka Forbes water purifier for past 15 years. I have recently shifted my residence and need to shift the Aquagurad; for which I had booked request on the Eurohelpine on July 14 ( Complaint No. 0077225257). They claimed to contact you withing 2 working days , its been over 15 days I have not received any call from them. I had called up the helpine several times and they just kept telling me that it will be done. I wrote a mail to the customer-care , but still no reply. I also wrote on their facebook page, but it seems no-one reads it .
I was not able to use the complaint escalation tool available on their website, as it was not accepting the complaint no. given to me. Till date no-one from the company has contacted me.