Subject: Received product which I never ordered & money loss.
My Name: Suchismita Pramanik
My City: Kolkata
My State: West Bengal
My Complaint Against: Fabfunia
Complaint Category: Online Shopping
Claim Amount (Approx.): 420
My Complaint Description:
I have received a package from this company today by Aramex Courier ( Ref No 42174238654)
I have received the package which contains a piece of torn cloth. There is no order id.
I remember not ordering any material from this site and this order has been processed/delivered wrongly to me. I had got a link on my FB and the link was gone through by me, added one yellow kurti to my cart but NEVER had I confirmed my order.
I had chosen one yellow kurti and saved in my cart but did NOT confirm or process my order. To my surprise the order I received this morning is not what I actually choose or added to my cart and it is just a piece of orange & blue colour torn cloth.
My mother made a cash payment to the courier guy as they will not accept returns.
I request you to kindly cancel/refund my order and arrange for the same.
Please let me know through email how I should proceed in regards to return the wrongly dispatched item and I would like to get the refund either through paytm or alternate mode of payment to my bank account.
Expecting your early reply in this regard.