Subject: Cheated by Fashionandyou – order not delivered
My Name: Mandeep Markandey
My City: Buffalo Grove
My State: Illinois, USA
My Complaint Against: Fashionandyou
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): Rs 7210
My Complaint Description:
I had placed an order (#3000002281) with fashionandyou on 30th April 2018. Order was for 6 ladies items (3 indian dresses, 2 handbags and 1 t-shirt). I was charged Rs. 8551 for it. Since then I have made 10+ attempts to get in touch with their customer care but have received no response. Only 1 dress which was worth Rs. 1341 was delivered and the order on their site shows completed. Other items totaling Rs. 7210 are not sent to me and my order on the site is being shown as completed.
No phone number is listed on their website. Only email id listed is [email protected], even though site says they will respond in 30 mins but they have not replied to any of my emails in last 7-8 days. I have received no response till date. Even my order has not been delivered. I have been cheated, pls help.
I had raised a dispute with my bank ICICI but they are saying merchant told us order is delivered so no refund
Situation is such that money from my account was deducted on 30th April itself and have not got my order till date. Please help