Subject: Refund Not Received Yet.
My Name: Pratikkumar bharatbhai chunara
My City: Ahmedabad
My Complaint Against: FONEZONE.COM / HemantBhai 9717388888
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 7301
My Complaint Description:
This is a Pratik Chunara from Ahmedabad/Gujarat.I am come with many expectation with you.
Before the 15days I bought one refurbished mobile phone from FONEZONE.COM (Nikku Telecom) on Cash on delivery.I have already paid money to Ecom courier and received the parcel on 23th April 2016.
I was bought the handset with 7day return and refund & 30day replacement warranty.
When i had received mobile and checked condition of mobile.The mobile was not working properly.When i opened and start for using,the Mobile handset was automatically switch off again and again.when i kept on for charge,the mobile was not charge after then 02 hr.
And this mobile Version is china not india OS so i did not comfortable with this version. i wanted india Android OS, v4.2.2 (Jelly Bean) version.which they was not specified on their Fonezon.com site.So I think they sell indian OS version on their site,so purchased from this site.They have to specified in their site with full detail.
So i suddenly make decision for return this product.I returned this Mobile from DTDC courier service Tracking Number is V28570561 on same receiving day.They got this mobile within a 2days.
I have already sent many reminder for my refund but they do not listen to me and not give me favorable answer about the refund.Under 07day Return and Refund policy i deserve for Refund.but they do not ready for give me the refund and cut my call again and again.
Sir please do the needfull.My contact detail as per the below.if you need any detail please contact to me.
Mail Id : [email protected]
Mobile No : 8758596582
Complaint Against Following Company.
Company Name : FONEZONE.COM (Nikku Telecom)
Responsible Person : Hemant & Saurabh.
Contact Detail. : 9717388888
Mail Id : [email protected] & [email protected]
Address : ACETEL LINKER PVT LTD 40/113 ,
C.R PARK , GROUND FLOOR , NEW DELHI-110019.
Pratik b Chunara.