Subject: Complain against “Modfurn” for defective furniture selling
My Name: Pinaki Mandal
My City: Kolkata
My Complaint Against: Modfurn Furniture
Complaint Category: Others
Claim Amount (Approx.): 23459/-
My Complaint Description:
Respected Sir / Madam,
I had purchased a bookshelf ( Model No – 808 ), Order No –SRB/04/14-15/C00010, Reference No – SRB14 3/10, on 10/03/2015 from Modfurn Furniture, 496, Diamond Harbour Road, Kolkata -700034 at the cost of Rs.23459/- with five years warranty. Just after six months I noticed that the doors of the bookshelf are getting disorders and not working properly. The hinges getting rust and are going to spoil. Day by day funguses are spread inside the bookshelf, actually the product is defective. One month ago I had made complain to the customer care of Modfurn furniture, they send a person who did not solve the problem but spoil the furniture more. After that I had made complain again to the customer care of Modfurn several times but they did not contact me or solve the problem.
Therefore, I humbly request you to do the needful and change the defective furniture. I am unable to bear the harassment of Modfurn.