Subject: cheating in hotel booking
My Name: Chetan kapadia
My Contact No.: 9724330111
My City: navsari
My Complaint Against: GOIBIBO.COM
GOIBIBO.COM’s Contact Details: 18002081060
Complaint Category: Tours & Travels
My Complaint Description:
This is with refernce to our two booking HTL5E5FRM2, HTLC5J5QWJ at GOIBIBO.com
In this we draw your kind attention that we had booked this hotel on 26th august 2014 and its almost two months before the check in date. Before doing booking we had checked up with many sites as well as with hotel and we found that rooms were available at that time .
Moreover we had confirmation voucher and email from goibibo that ”YOUR HOTEL IS CONFIRMED AND NO NEED TO CALL FOR RECONFIRM”
Now we got the email after almost 40days that your hotel is not confirmed as it is sold out.
What we have understood from this matter is its a diwali vacation period and now they want to sale these two rooms at higher rates.
This is a clear case of cheating with customer.