Subject: Withdrawing their commitments
My Name: SNEH D PAREKH
My City: Navsari
My Complaint Against: goibibo
Complaint Category: Internet Services & Websites
Claim Amount (Approx.):
My Complaint Description:
Here very unsatisfy to write these that i have booked the flight for Mumbai to Srinagar via chandigarh on 6th april return Srinagar to Mumbai via delhi on 10th april
Now my flight srinagar to chandigarh is reshedule and tranfer to 11th instead of 10th for returning and my connecting flights are of 10th from chandigarh
I planned these itinerary for my honeymoon and then after i have to be mumbai on 10th night any how
Now these combination flights booking given by goibibo will not allow me to reach back in time
Now during the conference call between indigo and goibio executive Thomas i was suggest to allot a flight for 11th from shrinagar to chandigarh as no flights are available
– What about my journey to chandigarh to mumbai if i accept flight on 11th
– WHAT ABOUT THE EXPENSE TO STAY 1 DAY MORE IN SHRINAGAR ALONG MY SUSTAINENCE
GOIBIBO IS RIGHT NOW RESPONSIBLE TO COMPLETE MY WHOLE JOURNEY
I am a frequent user for goibibo you can track my records and right now am asking for justice to these issue
Hoping to allot the concrete solution as also request same to Mr. Thomas
THE SAME MAIL SENT TO GOIBIBO CUSTOMER CARE
Greetings from Goibibo!!
Please be informed that Goibibo is a third party online service provider and have no control over flight rescheduling. As discussed we can offer you full refund.
So please do let us know if we can go ahead with the same or not.
REPLY FROM GOIBIO
I dont need your refund, i just need my travel to complete.
if such rescheduling has no control of yours and why you have access on pre booking either of airlines side
so goibibo will be in the matter and negotiate with airline about my journey
REPLY FROM MYSIDE