Subject: Fraud by Goibibo.com on the matter of airline flight booking
My Name: Ramesh Patel
My City: Surat
My Complaint Against: Goibibo – ibibo group
Complaint Category: Tours & Travels
Claim Amount (Approx.): 11454
My Complaint Description:
URGENT ACTION_PRIORITY MATTER_ACTION EXPECTED
On 18-03-16, I, Mr. Ramesh Patel, have booked Air ticket as above for my relatives Mr. Chirag Desai and Miss. Leena Desai for 25-03-16 and 27-03-16 worth INR 11,454 but while taking printout of the e-ticket vouchers, dates were auto changed with 25-04-16 and 27-04-16 (for sure, technical issue, a month difference).
We were left in an awkward situation at Ahmedabad airport on 25-03-16 due to this issue and so have to re-schedule the ticket and have to pay about Rs. 15,000/- extra despite we have paid Rs. 11,454/- at the time of booking.
This is for sure some technical error on goibibo behalf and this can be clearly noted in the screenshots which i have attached with this complain letter.
We have faced severe inconvenience due to your this technical fraud both in terms of travel & monetary.
Regarding this situation we had a word with Mr. Dhruv, Mrs. Chetna, Mr. Parvesh, Mrs. Vaishali, Mr. Akash, Mrs. Jaya & many more on from 25-March to 11-April '16 and everybody have agreed with us and accepted that it is a technical error on goibibo behalf & we are eligible for the compensation worth INR 11,454. But till date, there is no more progress for my genuine severe complain.
I still hope for the kind justice from your side by giving me compensation for the same, & if no action is taken into consideration, i have to take legal coercive actions on Goibibo.
Expecting Compensation at the earliest. Thanks !!
Frequent Goibibo User,