My City: Rajkot, Gujarat
My Complaint Against: GOLDEN SAI HOLIDAYS
Complaint Category: Tours & Travels
Claim Amount (Approx.): 14,000/- Rs
My Complaint Description:
Totally Fraud.!!!!!!

I have done 2 volvo bus booking with Golden Sai Holidays before 3 months of my trip we are total 90 person. I was demanded two 45 seater volvo buses for my Manali trip. All the communication was good untill payment. When I reached Delhi S Rohilla Railway Station than they told that our 1 bus is detain by the Delhi Police and there was only one bus to be departure at a time and we was 90. How can we manage? Than they told that we will arrange one another bus for you and you need to pay 50,000 at a time with in the total budget than I paid 50,000 and lastly at 11:30 pm they give me another bus. Actually my demand was 45+45 seater volvo bus but they gave 43+45 and our 2 candidate need to seat at the down. Finally we reached Manali, now game is happening………

Our departure was at 21st May and they messaged me at 20th May and stated that you need to pay 14000/- rs more to avail our services now think what should I do a the last moment and at the last day even they didn't receive my call and also they switched off their phone now what I can do because next morning I was having departure. Finally they give me 2 volvo buses number for my trip. After 2 hour they messaged me that we will give you these two buses after 2 pm as I have communicated earlier that I want departure by 12 pm because I need to stop for river rafting activity in which I was failed to do this activity due to buses problem. They are totally fraud company. Services are too bad even they do not have any company buses they are just COMMISSION BASED AGENT. We have deal with the MR. MOHIT BASAN and MR. MANOJ BASAN.

They didn't receive call after getting payments. I would suggest that do not book any trip with this company as company is totally fraud.

Our deal was 78000+78000=1,56,000/- Rs and I was paid 75000+95000=1,70,000/- Rs. So I am demanding my 14,000/- Rs refund. I had paid 14000/- Rs extra because they demand at last moment If I had not paid 14000/- Rs then they would not be able to give me a bus. so I paid because we was total 90 person.

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