GTPL Broadband Complaint – INTERNET DOWN SINCE 6 DAYS. ZERO CUSTOMER SUPPORT

Subject: INTERNET DOWN SINCE 6 DAYS. ZERO CUSTOMER SUPPORT
My Name: Parth Gandhi
My City: Ahmedabad
My Complaint Against: GTPL Broadband
Complaint Category: Service Providers
Claim Amount (Approx.): 6000
My Complaint Description:
I am having 10mpbs internet plan from GTPL Broadband. Since last 5 days net is down. Initially when i complained the problem was not solved for 2 days. When i check the status of complaint number, it showed " RESOLVED".
Then for another 2 days customer representative said their server was down ao they cannot register complain. And the way they talk is so stupid. Multiple times they disconnected my call and when i ask to talk to manager they said " I dont' have their contact number "WHAT NONSENSE!!!!
Yesterday they said my problem will be resolved in 24 hrs …yet no compelling response past 24 hour. Still they say they are working on it. Its been 6 days.
When i bought internet they guaranteed me that in 24hrs your problem will be resolved. Now who will compensate my loss for this 6 days. I want my total money back that i paid i.e. RS 6000
NEVER take GTPL BROADBAND
WORST CUSTOMER SUPPORT and WORST SERVICE

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