GTPL Broadband Complaint – Non Avaibility Of Servicies For A Week Time

Subject: Non Avaibility of Servicies for a week time
My Name: Nilesh Shah
My City: Gandhinagar
My Complaint Against: GTPL Broadband
Complaint Category: Internet Services & Websites
Claim Amount (Approx.): 1,50,000/-
My Complaint Description:
I have two GTPL Broadband connection in Gandhinagar, State of Gujarat. One at My Resident in Kudasan & Another one is at My office A-125, Sidhdhraj Zori, Sargasan Char Rasta, Gandhinagar. My resident connection is working properly. But my office partly connection is not working since a week time. I was made so many complain in this regards. But no solution till today. In my office Broadband connection two pc is working properly, but GTPL WiFi connection was not working on my Laptop. It always gives me error 651. In this regards I was complain so many times in the customer care number. but i am sorry to say that every time they gives me false promises. I registered my complain since 28 th May 2016. vide complain number Service Request ID is 1305991. In this regards after five days on 1 st June company replied on my registered mobile showing that "Your service request has been registered with us. we shall get back to you within next 24 Hours. Thanks Team, GTPL." In between 28 th May to 1 St june 2016 , I was in continuous touch with customer care through my call from my mobile for so many times. At last They promise me to send technician in 24 hours & solve problem. But instead of continuous reminder nither any technician turn up to my office nor they solve my problem. I keep trust on company because in past same problem arised on my laptop, but company solved it on very same day i.e. on 23 rd May 2016. That day i was made complain vide Service Request ID is 1291073. It was registered at 1.51 pm & solve it at 4.40 pm. now a day due to arising unavoidable circumstances i cant work in my office since week as an Editor of tabloid size 16 fully coloured page weekly It effect my work at large & also i have to work at my home, which gives me extra burden of non sleeping or taking rest at home. My continuous complain number are 1311751, 1316093. Kindly take necessary action in this regards.

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