Subject: Pathetic service from GTPL Broadband
My Name: Abidali
My City: Ahmedabad
My Complaint Against: GTPL Broadband
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.):
My Complaint Description:
I have subscribed to 10 Mbps plan, initially it was up to the marks. But After 6 months it’s working like 2G especially in night time (after 8:00 PM). They are cheating with the customer, it seems like they are configuring the auto bandwidth cut off based on time. Here is what I’m getting the “DYNAMIC” speed.
1. Morning time – As per the plan
2. Noon time – Average
3. During Night time – Really poor
I have called customer support to fix the issue, but every time they have had only one reason “OUR SERVER IS TEMPORARILY DOWN”, even I have sent email to support and nodal office as well but the response is auto generated every time, they are not looking in to the email.
The one thing I really surprised that in all the above three case UPLOAD speed is really good, this means there were no issue with the server but issue is with stupid bandwidth controller.