Subject: Frequently Internet Not working very poor services
My Name: Drupad Shah
My City: Ahmedabad
My Complaint Against: GTPL Broadband Service
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 4000
My Complaint Description:
I have subscribed for 6 month Unlimited internet service with 1 Mbps speed. The service started from 16th May, 2016. Below is the data of internet not working.
1) 24/5/16 – not working from 5 p.m.
2) 25/5/16 – whole day not working
3) 26/5/16 – not working till 1 p.m.
4) 27/5/16 – not working from 1 p.m to 3 p.m.
5) 5/6/16 – not working from 1 p.m.
6) 6/6/16 – not working till 12 p.m.
7) 27/6/16 – not working from 4 p.m.
8) 28/6/16 – whole day not working.
Many complains had been lodged but the same is not resolved. Latest they made fool of me.
Wrong intimation of issue resolved is given. The complain lodged on 27/6/16 with SRN No. 1389275, without asking the customer the SMS comes of issue been resolved and new complain is lodged with SRN No. 1392541. This is to show that they are resolving the issues within 24 hours.
Request you look in the matter and help us getting the refund.