Subject: Net connection disconneced freequently and not avail for a day/s
My Name: Haresh Bhatt
My City: Ahmedabad
My Complaint Against: GTPL Broadband services
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 5000
My Complaint Description:
My userid is: hjbhatt_04
I am customer of GTPL since last month with 4Mbps plan.
Just after getting connection I faced disconnection problem, but later on it was working
But since last 4-5 days, I get disconnection frequently and not connecting for a day/s
I made complain through their online portal, but looks like they are not interested in picking it and resolving issue.
I called customer care for the same, they raised complain from their end and ask me to wait – No response from any technician
I talked with Hardik (superwiser), Dolly christen (Sr. Superwiser) – and she promised me that Technician named Laxman Pariyar will come to home and resolve your issue on 18-10-2016 but no technician came and no call from any technician
Even today I called to customer care and I was really ignored
Yesterday, I mailed to nodel officer as well.
Looks like "No body is responsible in responding to customer at GTPL"
I hope my this complain will get resolved.