Gtpl Complaint – Gtpl

Subject: Gtpl
My Name: Rajesh Gohil
My City: Maninagar,Ahmedabad
My Complaint Against: Gtpl
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 4050
My Complaint Description:
On 24/09/15, I purchased the broadband internet package worth RS 4050.And the connection was started next month october. After 5 to 6 months, I shifted to ahmedabad,maninagar.Then I contacted the gtpl office for transfering of connection but whenever i called they gave me new complain number every time and said it will be done in 10 to 15 days but there was no response as well as message from them.And after 10 to 15 days when I visited their main office branch in shahibaug,ahmedabad.The customer care incharge said due to the technical problem there is no broadband internet connection in your area,so you have to mail a complain for refund on gtpl site.When I mailed for refund due to no internet connection they mailed that ''due to our company policy we cannot give u refund''.They even did not mentioned what the policy says.I dont want to drop my connection but I want company to start my connection in maninagar if possible and should give me extension for days I missed internet connection and if not possible they should give me refund.I kindly request you to please see through it as soon as possible.

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