GTPL Hathway Pvt. Ltd Complaint – GTPL Neither Refund Me Nor Transferring My Connection

Subject: GTPL Neither refund me nor transferring my connection
My Name: Dipen Desai
My City: Vadodara
My Complaint Against: GTPL Hathway Pvt. Ltd
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 3600
My Complaint Description:
Hello respected sir/madam,

I have took gtpl broadband connection (Package of 3600 for 6 month) on 19th January 2016. due to some reason i have to shift the city from Ahmedabad to vadodara. so i simple request to gtpl but the refuse me. they said we can't refund. so i told him whats the solution they suggest me that you have send mail to [email protected] with new address, and we will transfer your connection. so i mail him on 15th April. but they does not respond me till now. its been 10 days. so i called to customer care ( 9727633633 & 18004190419). and i told him about mail and they do their hands up. they said if you mail to gtpl then wait for response. we haven't access of mails. they are not transferring my connection nor responding my mail nor customer is giving proper answer. then what i do now ? Please help me.

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