GTPL Hathway Pvt Ltd Complaint – Violation Of Service Agreement

Subject: Violation of Service Agreement
My Name: Pratik Patel
My City: Ahmedabad
My Complaint Against: GTPL Hathway Pvt Ltd
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 7740 + compensation
My Complaint Description:
Hello Sir,
We have been using broadband services from GTPL Hathway Pvt Ltd from date 04/03/2016 for amount 7740 Rs (client Id-159333, plan 2 mbps – unlimited) for duration of 6+3 months with the name of Mr. Pratik patel. The receipt for the same signed by Mr. Nilesh (sales person of the company, Mobile No. 9925701488, Recipt No. 278759). We have been facing connectivity issues from last three months. Internet Connectivity breaks down every second day for hours together and the support staff at 18004190419 and one other helpline of company claims to have solved the problem but the problem occurs continuously. We have registered complaints on company's complaint portal for more than 20 times, however the problem with connectivity persists on every time. We have been facing losses of thousands of rupees and we can produce the proof of loses on board.
Please do the needful.
Pratik Patel.

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