Gtpl Pvt Limited Complaint – Wifi Connectivity Problem, Net Speed Problem

Subject: wifi connectivity problem, net speed problem
My Name: vatsal upadhyay
My City: nadiad
My Complaint Against: gtpl pvt limited
Complaint Category: Broadband/Internet Services
Claim Amount (Approx.): 620
My Complaint Description:
i have filed query and complain on june 4 with service request ID : 1323890, regarding router problem after talking with customer care executive of gtpl. he told me that the complain will be forwarded and technician will solve the problem in 24 hours. They called me again on June 6 telling me that your query is solved and we need customer service feedback but i told them that the router problem is still there and reconsider my complain. The guy told me that your query will be solved again in 24 hours. Its been 5 days now and they have not solved my query.
Even before this problem they always have connectivity issues, errors in network and speed issues.
Now i don't want their services.Their customer care call center guys generally will not pick your call, put you on hold for long time and will not forward your problems.
I want grahaksurakhsha department to take some actions against them

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